Frequently Asked Questions (FAQs)
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. You can pay securely using payment methods.
Q: Can I change or cancel my order after placing it?
A: If you need to change or cancel your order, please contact our customer service within three hour’s of placing your order. After that, we may not be able to make changes.
Q: Is my payment information safe?
A: Yes! We take security seriously. Our store uses SSL encryption to protect your personal and payment details. Your data is securely processed, and we do not store or share your payment information.
Q: How long does shipping take?
A: Orders are processed within 15-20 business days. Delivery times depend on your location and shipping method. Estimated delivery times are displayed at checkout.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or your contact number. You can track your package using the provided link.
Q: Do I need to return the defective product?
A: In some cases, we may ask you to return the defective product for inspection. We will provide a return shipping label if needed.
Q: What types of products do you sell?
A: We specialize in clothing, accessories, and home goods, focusing on eco-friendly and ethically sourced items.
Q: Do you have a return or exchange policy?
A: Yes, we accept returns and exchanges within 15 days of purchase, as long as the items are in their original condition with labels attached.
Q: What if I can’t find a particular item in the store?
A: If you can’t find what you’re looking for, please contact us, and we can assist you in checking our inventory or suggest alternatives.
Q: Can I provide feedback about my shopping experience?
A: Yes, we welcome your feedback! Please fill out a feedback form available at the register, or you can leave a review on our website or social media pages.
Q: Do you offer international shipping?
A: Yes, we ship to select countries internationally. Shipping costs and times may vary based on the destination.
Q: What should I do if I receive a damaged item?
A: If you receive a damaged item, please contact our customer service within 48 hours of receipt, and we’ll assist you with a return or exchange.